Frequently Asked Questions
Reliable Answers to Our Most Common Questions
The Grounds Guys is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable lawn and landscaping services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
Have a specific question? Call to speak with us today.
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Depending on the type of grass, the general rule of thumb is to not cut more than 1/3 of the leaf blade. This normally means once per week, but there are times when mowing more or less frequently is required.
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Regarding lawn and landscaping services, there are a lot of variables to consider because each lawn is unique. Our service professionals will discuss your specific needs and provide you with a free, detailed price estimate before performing any services.
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Yes! We offer tailored services that are designed to control undesirable weeds in your flower beds and lawn.
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We prefer to meet you at your home during the initial site evaluation of your property in order to answer any questions you may have. After our first visit and assessment, we can perform our services without anyone being present at the home.
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Yes! The Grounds Guys provides free estimates for all service inquiries.
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The Grounds Guys offer a wide range of lawn and landscaping services. Please refer to our 'services' page at www.groundsguys.ca for a detailed list of our commercial and residential services.
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Yes! The Grounds Guys service professionals are insured.
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Most of our services are performed by our in-house trained, professional staff. We occasionally use subcontractors from time to time, depending on the specific job requirements, which vary by location.
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We do our best to minimize pesticide usage at all of our service locations.
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Almost all of our locations accept major credit cards, with cash, check, and other financing options also available. Payment methods and financing options vary by location so please contact your local The Grounds Guys for more information.
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Yes, we can plant flowers you purchased. However, we do not offer a warranty on plants we did not purchase for you. We also offer landscape design services. Our experienced design team will work with you to create a landscape design you love. To get started, schedule a meeting with one of our designers today!
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We can arrange for a service professional to meet you after hours; however, our service crews typically work normal daytime hours. There may be a charge, if our service crews need to perform service beyond our normal business hours. Prices and availability will vary for each location.
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We schedule our initial site evaluations on a first come, first serve basis as promptly and efficiently as we can without sacrificing quality. At The Grounds Guys we want to provide every customer with a world-class experience. Therefore, we refuse to cut corners or take shortcuts so we can provide our customers with the high level of service they expect.
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The length of our service visit will depend on the size of your property and the type of services we perform.
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We recommend cleaning up any kid and/or pet toys in your yard prior to the arrival of our team. If such items are not picked up prior to our arrival, our team will pick them up and move them out of the way prior to servicing that area of your property.
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Our pruning service promotes the health and beauty of your plants and trees, and varies depending on time of year and geographic location. Special care and consideration is given to pruning during appropriate times to encourage flowering and good, healthy development of newly formed buds and twigs.
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Yes, we provide services for both residential and commercial properties. You can check out some of our most recent work at groundsguys.com/ca.
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Given travel time and fuel costs, The Grounds Guys locations set a service minimum. While we’re happy to perform 5-minute tasks while onsite, you will be charged for a minimum period of time—generally 1 or 2 hours. Consider what you need to have done and call your closest office to discuss your specific needs. We can often complete several small services in a short visit.
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